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1. Read the case at the end of Chapter 1, “TAKING RESPONSIBILITY – WHY GOOD THINGS HAPPEN AT COSTCO?” Summarize the case first and then answer
the questions:
In what ways does Costco meet the criteria for a “sustainable” organization?
What would you describe as Costco’s basic strategy as a retailer?
How do its human resource practices support that strategy?
2. Read the case at the end of Chapter 2: TAKING RESPONSIBILITY – PAYCHEX KEEPS PEOPLE BY HELPING THEM TO RETIRE and answer the questions:
What business benefits might result from Paychex’s efforts to make its benefits more valuable by helping employees get the most out of using them?
How do the principles of a new psychological contract apply to the situation described in this case?
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