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Poor Patient Satisfaction

Campaigns are on the rise to improve the patient healthcare unit. Patients have always been the purpose for implementing various roles and strategies to help in quality management and prescription of the correct diagnosis. There is high level of cases and concerns based on the patients raising concerns based on the services provided in the hospitals. Analyzing this problem would help in identifying a long term solution to the challenge faced in hospitals.

        According to Olrich (2012), the data and methods used for analysis patient satisfaction is the key to an effective improvement in the nursing care and health system. The cross sectional form of data analysis borrwed from several surveys that conducts this research help in the identification of the current criteria to use. The sources used in this research activity include an American Hospital data analysis and a survey conducted from four states involving the nurses who are active and engaged in the field. The research was set as the states mentioned participated in it. The states analysis was to discuss and evaluate the environment between the nurses and the hospitalized patients.

        The four states include California, Florida, Alabama and Georgia. The criteria used for the process of inclusion process were from the acts enacted in the past years that included: the nurses who had their response based on the respected universities of the selected states. Analysis of the elements indicated in the Annual Survey conducted in 2005 was another criteria. These would help in the declaration on the way forward for the concerns raised by the patients. There are 386 hospitals that met the criteria for the selection and therefore were effective for the survey. The nurses in these hospitals were expected to respond to some questions to create an outline for the survey and to take another step for the provision of other kits should it fail (Deitrick et al, 2012).

        Fortunate enough, the survey across the members of the nurse staffs was a success with a response of 48.2% ranging from 22-189 nurses. Rush (2012) found out that the environment where nurses were working had its measurements based on the nursing environment index which is a tool recommended by the forum of nurses specializing in the quality issues. This is important as it is the top basic indicators of the nurses’ board. The mini scale also used to measure the quality of work delivered by nurses included the standards of nursing, qualified leadership qualities, the care offered by the nurses to the patients and the relationships presented between the nurses and other specialists. The survey also included the questions based on the rate of work force in the hospitals, time duration during the working days and the resting days.

        The patients were surveyed as well based on the experiences received from the hospitals and the reception during the admission period (Berg, 2011). This was positive response in terms of filling in the survey and answering the questions without any resistance. The patients’ willingness to cooperate all through the survey was an indication of better research outcome. Before the response of the patients are shared publicly, there is a forum set to analyze the outcome and seal the responses the reveal them in the timely manner with the others (Rondinelli, 2012). This helps in keeping the virtue of confidentiality and attributing each of the individuals’ response in the right manner. The data was essential for an outline of the thoughts, behaviors and feelings of the patients towards the surveys without posing a judgmental attitude and appearance. Professionalism is also important for the respectful and successful forum and reservations of other upcoming opportunities or in future.

        Distributions of the nursing staffs among other obligations during the survey were evaluated. The elements on regression and the normal least square contributed a lot to the understanding of an effective environmental atmosphere and space for the nurses. This was conducted before and after the analysis from the four states in case of any changes recorded (Wischmann et al, 2009). The results from the data analysis process indicated that the nurses who had poor environmental working conditions offered 4.9% of the care to their patients. The nurses who worked in serene and comfortable environment had a 4.6% of work load. The percentage on the work load was an indication that patients, approximately 95, would recommend for the hospitals to their close people. The survey on nurse staffing was an indication of proper verification of the nurses who had fewer patients and as such delegation of lesser duties to the nurses.

        The poor environmental state in the nurse staffing criteria indicate that the patients will report cases of dissatisfaction based on the poor performance of the nurses from their environmental setbacks. The end results of this survey depicts that environment is an issue and if the staffing of nurses can be increase, they will be able to work in an hourly manner and offer support to their patients. Treatment of the patients in the right manner by taking care of them time to time is important and this would mean the adjustment in the environmental conditions and hourly conditions.


        Healthcare is a vital sector in the 21st century system as it deals with individual who have various issues in their body systems and are dealing with so much in the mental normality. There are no assumptions that should be made for this topic and quality analysis and data based results is important to help in improvement of the chosen careers which should be conducted with passion to give back to the society.

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