You are in charge of the human resources function of a medium-sized manufacturing company that is quite successful and is growing. Your boss knows about the manufacturing process in copious detail. You have finally got him or her to agree to train more folks so the operation can grow. He or she started reading . . . he or she comes to your office door and asks you to provide him or her with a brief that tells him or her what the three phases of the instructional process are and which phase do you think is the most important and why.