Packaged Solutions Case Study

Due Week 3 and worth 100 points

Read the article “Introducing Packaged Solutions” and complete this case study assignment.

Write a three to four (3-4) page paper in which you:

  1. Define packaged solution for enterprise software customers. Determine the organizational support needed for enabling a packaged solution with an ERP software vendor, such as SAP.
  2. Determine the organizational, master, and transactional data in an ERP context.
  3. Analyze how a packaged solution eases the difficulties of data integration across the company. Provide an example to support your answer.
  4. Speculate the pitfalls of using packaged solutions for an enterprise and how to avoid those pitfalls.
  5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

  • This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow SWS or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

  • Explain the organizational role of Enterprise Resource Planning (ERP) systems.
  • Compare and contrast organizational, master, and transactional data in an ERP context.
  • Use technology and information resources to research issues in ERP.
  • Write clearly and concisely about ERP topics using proper writing mechanics and technical style conventions.

Click here to view the grading rubric for this assignment.

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DEFINING PACKAGED SOLUTIONS

Packaged solutions involve software and/or services tailored to achieve a specific scope of work. For example, a packaged solution for CRM sales might consist of pre-configured software, related implementation services, and
training bundled together as a single unit.

Packaging creates a repeatable solution that produces consistent results.

Enterprise vendors developed packaged solutions in response to customer concerns over the length, cost, and lack of predictable outcomes on implementations. The author of this white paper, Michael Krigsman, has written
publicly about this topic since 2006:2 “Customers are demanding lower consulting and implementation costs,
forcing service vendors to rethink how they price and deliver their offerings.

A third-party white paper, called “Service Productization,” states the importance of client concerns in driving packaged solutions:

“Clients often seek various forms of assurance that their problems can in fact be solved by the prospective supplier of professional services…. Professional services firms can alleviate some of these concerns by attempting to attach more tangible features and benefits to their offerings.”

Although there is no standard industry-wide definition for packaged solutions, Asuret believes that complete packaged solutions should include predetermined software scope, fixed price, specified deliverables, process content,
and related training / enablement materials.