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Knowledge Management in Saudi Arabia hospitals

Knowledge management in Hospitals

Health care being a highly dynamic and fast changing industry, applies strategic management. A number of more specialized organizations have been approached (Mulcaster, 2009). These include clinics and laboratories. For effective operation of hospitals, managers should be able to balance all its parts such as goals, responsibilities, interests and relationships. In addition, the growing population and fast diversity have led to the emergence of external factors in the operation of hospitals. These factors include government regulations and community relations among others.

Despite the hospital CEOS being the final decision makers, their major work, which needs the greatest skills, is to provide for employees, patients, trustees, unions and physicians (Goyal,2006). These interest groups have competing objectives putting pressure on the normal smooth running of the hospital. Therefore, Hospital administrators should navigate a solution to these competing interests to enable smooth running of hospitals.

Solving the competing interests for the hospital administrators can be achieved by formulating a general culture of the organization and resolving conflicts within the stakeholders, and by formulating a forward plan (Hambrick & Chen, 2008). The objectives of the hospital administrators is to improve the outcome of patients and community health and to give high quality medication for the sick rather than having a myopic focus in managing the hospitals rather than progress.

Knowledge management in hospitals

The mission of hospitals is to provide quality medical services with the use of minimal resources to enable provide the services to all individuals within the various income levels available (Khudair & Bawden, 2007). This medical service delivery requires proper management for the satisfaction of the service consumers. The complexity of the management process due to the diversity of consumers and professionalism requires an effective management of the available skills and resources (Almalki, Fitzgerald & Clark, 2011). Knowledge management is therefore an important strategy that can be adopted by hospitals to encourage quality health care. The strategies available for conducting knowledge management are those strategies that control the acquisition, dissemination and application of knowledge.

Saudi Arabia hospitals

Saudi Arabia hospitals are example of hospitals that desire to provide quality services to the patients within the kingdom. The hospitals were first established by the governments after which several other private hospitals were encouraged (Khudair & Bawden, 2007). With the hospitals focussing on the provision of primary, secondary and tertiary medical services, these hospitals are in the process of ensuring the citizens are satisfied with the services they offer (Almalki, Fitzgerald & Clark, 2011). The management process observed then was on the finances and little attention was given to the management of human resources. The healthcare sector has however, observed a rapid growth since then due to the government putting more emphasis on its financial management as well as human labour management (Almalki, Fitzgerald & Clark, 2011). The services of the sector have improved with more citizens diverting to obtaining their medical services from the hospitals.

Various issues arose in the process of delivering the services to the patients that pose challenges to the sector. This is due to the hospitals receiving patients from different backgrounds and beliefs (Khudair & Bawden, 2007) .Shortage of professional, inadequate resources available to the hospitals, underutilization of the available resources and the numerous roles available to the ministry are among the issues that have resulted to the decline of Saudi Arabia hospitals recently (Khudair & Bawden, 2007). As a way to help solve the situation the government have come in to ensure its citizens obtain quality services from the hospitals.

Today massive growth has been observed in Saudi Arabia hospitals, with the intervention of the government in providing resources support and skills support to the hospitals (Almalki, Fitzgerald & Clark, 2011). The ministry of health is also involved in the development process where they work with the General Investment Authority to ensure the sector receives adequate amounts of resources for the management of its activities (Almalki, Fitzgerald & Clark, 2011). The ministry has provided a strong regulatory framework for the regulation of the activities being conducted within Saudi Arabia hospitals such that maximum efficiency is attained from the services they offer(Khudair & Bawden, 2007).

However, the government has not focussed on the maximum utilization of human resources as a means of improving the performance of the sector (Khudair & Bawden, 2007). With the emphasis only being made on finance availability, knowledge management is a strategy that should be adopted by the hospitals so as to make the available implicit knowledge explicit to obtain quality services (Morten, Hansen &Thomas, 1999). Knowledge management will also ensure the available professional deliver services at optimum quality so as to get the performance required from the hospital sector (Khudair & Bawden, 2007). The application of knowledge management strategy will also ensure that the allocated resources are used judiciously to enable the hospitals obtain quality services with the use of minimal resources as much as possible.