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Implementation of ERP project

The implementation of ERP in any business setting is important in improving the processes efficiency and overall performance of the organization. Enterprise Resource Planning (ERP) refers to the integration of all organizational processes with the goal of achieving maximum efficiency and effectiveness in business management. ERP software supports the flow of information from the various departments within the company to ensure there is proper information sharing across the organizational units. In essence, ERP facilitates the timely enterprise-wide view of data and relevant information needed for effective decision making.

When effectively done, the implementation of ERP promises better results to any business. The implementation of the ERP software into the company processes can have significant benefits including streamlined processes, enhanced productivity, maximum efficiencies, integrated information amongst others. However, significant loses can also be incurred following the adoption of an ineffective ERP software, poor organizational change management and lack of proper integration of the system into the business operations. One of the major failures observed in the implementation of ERP projects is a lack of proper organizational change management. Based on this revelation, the current paper presents a review of ERP implementation process focusing on the issue of organizational change management and its importance in ERP implementation. A case analysis of the Cadburys Inc ERP project is also done to determine its success and failures and reasons for the same.

Organizational change management is critical in the implementation of ERP project. This is more critical in large organization that operates many branches in different parts of the globe. Effective change management is needed in the implementation of ERP because it affects the entire organization causing serious alterations of the processes. Employees day-to-day tasks are likely to change due to the alternations caused by the ERP software, and may desire some form of training to cope with the changes. Also, an ERP software exposes the company to more processes and data that may not be understood by the employees. Such changes requires proper management including effective communication of the change process and preparation of the employees to accept the said changes. ERP projects also changes the attitude and perceptions of the employees towards certain organization  proceses and issues. Such attitudes must be addressed to ensure there is smooth flow of operational processes, justifying the need for organizational change management. The implementation of ERP causes significant changes on the organizational processes as well as have vital impacts on the attitude and perceptions of the employees. This presents the need for the management of such changes to ensure the ERP project is effectively implemented.