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Communication in the Digital Age

Question Set 1:

What is one piece of
knowledge about Organizational Behavior (OB) that you acquired after reading
Chapter 9?

Specify this one
piece of new knowledge

Provide citation to
Kinicki, 3e, (2021) along with the page number where this new piece of
knowledge can be found

Why was this a new
piece of knowledge for you? (Briefly explain)

Question Set 2:

Figure 9.2 p. 340 is
a graphic of the Communication Process in Action. What if anything,
surprised you or was new to you about the communication process.