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Baker hope’s conversation with Rennalls

After reading the case study, provide answers to the following questions: (for reference only use provided
pages and the textbook (chapter 8 and 9))
1. What did Baker hope to accomplish as a result of his conversation with Rennalls? Did he succeed? Why or
why not?
2. Did nonverbal communication play a part in the outcome of this case? Be specific and give examples.