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Monthly Archives: June 2019

Starbucks Refines the Customer Experience

Starbucks—the Seattle-based company that popularized the “coffee culture”—is brewing up higher sales through new beverages and new cafés in global markets. A stop at Starbucks has become part of many consumers’ daily routines. Some are attracted by the high-quality, brewed-to-order coffees, while others look forward to relaxing and socializing in the “third place” between home and work.

Starbucks has researched and refined every aspect of the customer experience, from the size of its coffees (“tall” is actually “small”) to the number of minutes that customers spend waiting in line. To speed up purchases, it offers a pay-by-cell phone option called “mobile pay.” Consumers with iPhone or Android cell phones simply download the app and let cashiers scan the Starbucks code on the screen during checkout. The app links to the customer’s Starbucks Card, which combines the rewards of a loyalty program with the convenience of a prepaid card for making purchases. Mobile pay is a big hit: in its first 15 months, customers used their cell phones to make more than 42 million payments to Starbucks.

Well established in the intensely competitive U.S. market, Starbucks is growing much more quickly in Asian markets. The company will soon have 1,500 cafés and 30,000 employees in China, where consumers drink, on average, just three cups of coffee every year. By opening in more locations and encouraging consumers to bring their friends for coffee and conversation, Starbucks aims to increase demand and boost sales throughout China. In Japan, where Starbucks now has more than 1,000 cafés, consumers have long enjoyed the tradition of meeting in neighborhood coffee shops.


Through market research, Starbucks stays in touch with what its customers like and what their lifestyles are like. Coffee lovers are still buying their espressos or lattes, but they are also “looking for a healthier lifestyle,” says a Starbucks executive. In response to this trend, the company bought Evolution Fresh, which makes premium juices, and opened its first Evolution Fresh store in Bellevue, Washington. On the menu: all-natural, freshly-blended drinks from nutritious fruits and vegetables, plus salads and wraps. Over time, Starbucks is adding Evolution Fresh drinks to the menu in all of its cafés and opening additional Evolution Fresh stores on the East and West Coasts. Although expanding into fresh juices means competing with Jamba Juice and other rivals, Starbucks is relying on its brand-building expertise to juice up this part of its business.

Taking note of consumer interest in energy drinks, which has blossomed into an $8 billion market, Starbucks has also launched Starbucks Refreshers, a line of carbonated drinks with more than half the caffeine content of an espresso shot. Available in supermarkets and in Starbucks cafés, these all-natural drinks combine green, unroasted coffee with fruit juices for a fruity, non-coffee flavor. To gain significant market share, Starbucks must battle Red Bull, Rockstar, and other well-known marketers of energy drinks.

Starbucks also believes in social responsibility. It offers health-insurance benefits to both part-time and full-time employees and donates generously to community projects. It also protects the environment by recycling in every café and constructing buildings designed to save energy and water. Finally, the company follows ethical purchasing practices to ensure that coffee growers get a fair price for their premium beans.

Questions for Discussion

  1. In terms of situational influences and level of involvement, what are the benefits of mobile pay?
  2. With Evolution Fresh, which psychological influences on consumer buying decisions does Starbucks seem to be addressing?
  3. Why would Starbucks want customers to know that it believes in social responsibility?

clinical environment

In collaboration with your approved course mentor, you will identify a specific evidence-based practice proposal topic for the capstone project. Consider the clinical environment in which you are currently working or have recently worked. The capstone project topic can be a clinical practice problem, an organizational issue, a quality improvement suggestion, a leadership initiative, or an educational need appropriate to your area of interest as well as your practice immersion (practicum) setting. Examples of the integration of community health, leadership, and an EBP can be found on the “Educational and Community-Based Programs” page of the Healthy People 2020 website.

Write a 500-750 word description of your proposed capstone project topic. Make sure to include the following:

  1. The problem, issue, suggestion, initiative, or educational need that will be the focus of the project
  2. The setting or context in which the problem, issue, suggestion, initiative, or educational need can be observed.
  3. A description providing a high level of detail regarding the problem, issue, suggestion, initiative, or educational need.
  4. Impact of the problem, issue, suggestion, initiative, or educational need on the work environment, the quality of care provided by staff, and patient outcomes.
  5. Significance of the problem, issue, suggestion, initiative, or educational need and its implications to nursing.
  6. A proposed solution to the identified project topic

You are required to retrieve and assess a minimum of 8 peer-reviewed articles. Plan your time accordingly to complete this assignment.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

You are required to submit this assignment to LopesWrite. Please refer to the directions in the Student Success Center.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

You are required to submit this assignment to LopesWrite. Please refer to the directions in the Student Success Center.

Theoretical Criminology

Submit a paper identifying the specific theory, from the five listed below, you are choosing to do your Research Paper on and why you chose this area, be specific. 

The research paper due for this course is to pick one of the following theories and explain how it affects criminal behaviors. 

The choices to pick form are (1) Physical Features, (2) Genetics/Family, (3) Intelligence, (4) Neighborhoods/Environment, or (5) Power/Status.  

You are to briefly explain the theory. Then you are to argue in favor of the theory that it does effect criminal behavior and then argue against it effecting criminal behavior using facts to support both sides. You will then pick a side of the argument that you agree with and explain why you agree with that side of the argument. Finally you will give suggestions on how to expand or change the theory.

Remember, you are only identifying the specific theory that you will be conducting your research on and why you selected that specific area. The complete research paper is not due until Unit 6. 

The paper shall be in APA format, typed in 12 font Times New Roman, and shall not have been turned in previously to any other instructor for any other course or assignment.  Paper length is 1-2 pages not to include the cover page or bibliography.  It is to be submitted as a Microsoft Word Document. The research paper shall be an individual effort and not a group project.  Since criminal justice is a social science, the writing requirements of the American Psychological Association, otherwise known as the APA, will be in effect for the research paper assignment.

Employee Development, Training and Mentoring

  • Respond to all three questions below on a new, blank word processing document (such as MS Word).
  • Develop each answer to the fullest extent possible, discussing the nuances of each topic and presenting your arguments logically. In addition, include citations from outside resources to support your arguments.
    • Each answer should be robust and developed in-depth.
    • You are expected to demonstrate critical thinking skills as well as an understanding of the issues identified. Some questions may also require personal reflection and practical application Your responses will be evaluated for content as well as grammar and punctuation.
    • All writing must be your original work. PLEASE do not copy or quote anything. Sources are just that, a reference. Once you locate the information, read and interpret the data. What does it mean to you? Type your own thoughts and own words. Then, include in-text citations to support your ideas. This is not a research paper.  


  • Include a Cover Page with Name, Date, and Title of Assignment.
  • Do not include the original question, only the question number.
  • Each response should be written in complete sentences, double-spaced and spell-checked-. Use 12-point Times New Roman font with 1-inch margins on all sides. Include page numbers according to APA formatting guidelines.
  • In addition, you will want to include citations in APA format at the end of each answer. Include a minimum of 3 references for each answer. References should not be older than 5 years.

Question 1:

Developing employees is different than training employees, though human resource functions often tend to group these activities together.  TIraining and development are not always mutually exclusive, though they do have a different focus.  Though training programs tend to be focused on improving employee performance in a current job, they may also be preparing employees for future assignments/jobs.  In your own words, please describe how: 

a) employee development differs from training;

b) how training options can be used to support employee development; and

c) how training and development support career planning.

Question 2:

A) Mentoring and coaching are two different types of relationships used to develop employees. Discuss (compare and contrast) the roles of mentor and coach. How are they similar?  How are they different? How are they relevant to the career development process? Do you believe these programs should be formal or informal and why?

B) Discuss your experience with coaching and mentoring. How does your organization use coaching and mentoring programs? Did you (or would you) find them effective in helping you achieve your career goals?  How so?

Question 3:

A) Define and discuss in detail the two types of sexual harassment found in the workplace. Your answer should include the actions employers can take to create a legal defense and the actions a person subject to this type of treatment or who witnesses these actions can take.

B) Evaluate the sexual harassment policies of your organization and the role of the human resource manager.  How were they communicated?  How were employees trained? Discuss your ideas to improve effectiveness in reducing sexual harassment. 

Sex Crimes

You will complete a Position Paper related to a sex crimes issue or policy/law that is of interest to you. You will incorporate relevant scholarly sources, such as, state statutes, federal laws or policies, court cases, government agency reports, and peer-reviewed journal articles.

The purpose of a position paper is to promote a particular issue.  The paper describes a social problem or issue that needs to be addressed, offers a policy solution, and provides support and rationale for that position.  Your paper should be written as if you are trying to convince a policy maker/legislator that a new policy should be enacted or an existing one should be amended.  You must objectively provide the information required for that policy maker to make an informed decision about the policy/issue.

Topic Ideas: If you are unsure what your topic should be, Ch. 7 & 8 in Mancini (2014) may spark something.  Also, one of the numerous news stories that are linked or discussed in the course may peak your interest; I will periodically share links to current events and news stories in Blackboard.

Your position paper must:

  1. Define the issue/describe the problem and establish its importance (why does it matter?)
  2. Provide background information about the issue to inform the reader of concerns (statistics, research, reports, etc.)
  3. Recommend a course of action and explain the recommendation (what should be done about it?)

The paper should include:

  1. Introduction
    1. Identifies the problem
    1. States your position
  2. Body
    1. Background information
    1. Supporting evidence
    1. Discussion of the policy/issue (logic and efficacy)
    1. Discussion of existing or proposed solutions
  3. Conclusion
    1. Suggested course of action
    1. Summary of the paper

Length/Format: The paper must be 6-8 pages (page count does not include the Title page and References page), double-spaced, using normal font and margins, and in APA format

Requirements:  You must utilize and cite a minimum of 8 scholarly and peer-reviewed sources!

You must follow the “Requirements for Assignments” in the syllabus.  If you need assistance with writing or APA format, you can use the library’s Citing & Writing webpage, visit the Writing & Reading Center, or visit the Purdue OWL website.


Choose an issue or policy that involves clear controversy or debate and which can be discussed with facts and reasoning.  You may already have an opinion, but you must examine the issue critically.

You can pick a local, state-specific, nationwide, or international issue.  Examples can be found throughout your textbooks. Your analysis must include description, logic, and research, plus a possible solution/course of action.

Project Phases (Deadlines)

I will assist you in the completion of your position paper by checking in on your progress throughout the semester and providing feedback. 

The following assignments will be completed:

  1. Policy Topic (June 20)
    1. You will write a brief summary of your chosen topic (1-2 paragraphs) with a preliminary References list of at least 3 scholarly sources. 
  2. Annotated Bibliography (July 13)
    1. You will complete an annotated bibliography of at least 8 scholarly sources on your topic. If unfamiliar with the structure and requirements of an annotated bibliography, an example is provided.
  3. Policy Position paper (July 27)
    1. Your final, completed paper is due and will be submitted and graded via Turnitin.

open note and book essay exam

This exam is an open note and book essay exam. You will be expected to answer five identifications and one essay questions. Be sure to include source material, including primary source readings. You may also use outside sources as long as they are reliable, academic sources (no encyclopedias). Be sure to cite information, ideas, paraphrasing, and quotations using Chicago style. Please type your exam in Microsoft Word.

Identifications (50 Points):

Please answer Five (5) of the following terms/people/events to identify in 250-300 words each. Your answers need to include an explanation of who, what, where, when, and why it was historically significant. Be sure to include analysis. Each ID is worth 10 points. You need to write in complete sentences (paragraph format). Bullet point answers will not be accepted and you must cite your sources using Chicago style. In addition to class resources, you may use outside sources.

Louis Philippe
Napoleon III
Otto von Bismarck
Charles Darwin

Essay (50 points):

Please answer the following essay question. Use the question as a starting point in writing your essays. Be sure that your essays include an introduction, thesis, evidence, and conclusion, and are cohesive. Also, you must cite your sources (anything that is not general knowledge), including any ideas or information used from the discussion boards and your fellow classmates. You may use outside sources, but be sure that they are reliable. You may not use encyclopedia sources for this course, including sites like or Your essay question should be 4 pages in length, double-spaced with Times New Roman 12-point font. Please use Chicago style of citation.

1. Compare and contrast the French Revolution with the Revolutions of 1830 and 1848 and German and Italian Unification. What were the causes, events, and results? Which do you argue was more revolutionary? Which was more successful? Why? How did the 19th-century ideologies influence both the causes and results of these revolutions? How and why are these events important to the development of Modern Europe?


How to Prepare your Essay:

Please choose one of the following questions:

  • Do we live in post-democratic times?
  • Is there an alternative to capitalism? Or does capitalism co-opt all critique?
  • What binds radical democracy together (if anything)?
  • Critically evaluate Laclau and Mouffe’s version of radical democracy.
  • Marxism or Post-Marxism? Discuss with reference to contemporary debates in radical democracy.
  • Is psychoanalysis useful for politics?
  • What forms does direct democracy take today? Focus on one type of direct democracy and discuss its relation with the project for radical democracy.
  • Are social movements radical? If yes, in what ways?
  • Is Mouffe right to suggest that democracy needs to be radicalised?
  • Is ‘agonistic respect’ useful to negotiating contemporary conflicts?
  • Does agonistic theory offer a convincing answer to today’s dilemmas? If not, what do you think is missing from agonism?
  • Does populism revive or undermine democracy?
  • What does the rise of populist discourses reveal about the state of contemporary politics? In your answer focus on one example of populism.
  • Can left-wing populism revive social democracy?
  • Is political change as momentary as Wolin suggests?
  • What is radical about local politics (if anything)? In your answer focus on one type of localism.
  • Communism or Democracy?
  • Is communism the answer to the problem of economic inequality?
  • Critically evaluate Mignolo’s decolonial critique of democracy.

The essay is designed to test your research, analytical and critical skills. It expects your to demonstrate appropriate levels of competence and independence in exploring and evaluating key challenges to contemporary socio-political practice; to compare, contrast and evaluate different theoretical accounts and their application to different contexts; and to critically evaluate processes and dynamics of socio-political change and renewal.

The essay should demonstrate that you have understood the issue(s) you are addressing, made yourself familiar with the appropriate literature and demonstrated the ability both to assess the different arguments and to formulate a critical analysis comprising a coherent rationale in support of your position. In marking the essay I will consider: a) the quality of the content – the breadth and depth of analysis – and the quality of the critical comment; b) the structure – the logical development and coherence of the argument; c) the range of literature used in making the argument; and d) the presentation and layout – including the competence with which sources are used.

Diabetes Case Study

Chief Complaint

“My left foot feels weak and numb. I have a hard time pointing my toes up.”

History of Present Illness

D.T. is 42-year-old Caucasian woman who has had an elevated blood sugar and cholesterol 2 years ago but did not follow up with a clinical diagnostic work-up. She had participated in the state’s annual health screening program and noticed her fasting blood sugar was 160 and her cholesterol was 250. However, she felt “perfectly fine at the time” and did not want to take any more medications. Except for a number of “female infections,” she has felt fine recently.

Today, she presents to the clinic complaining that her left foot has been weak and numb for nearly 3 weeks and that the foot is difficult to flex. She denies any other weakness or numbness at this time. She does report that she has been very thirsty lately and gets up more often at night to urinate. She has attributed these symptoms to the extremely warm weather and drinking more water to keep hydrated. She has gained a total of 50 pounds since her last pregnancy 10 years ago, 20 pounds in the last 6 months alone.

Past Medical History

  • Seasonal allergic rhinitis (since her early 20s)
  • Breast biopsy positive for fibroadenoma at age 30
  • Gestational diabetes with second child 10 years ago
  • Multiple yeast infections during the past 3 years that she has self-treated with OTC antifungal creams and salt bath
  • Hypertension for 10 years

Past Surgical History

C-section 14 years ago

OB-GYN History

  • Menarche at age 11
  • Last pap smear 3 years ago

Family History

  • Type 2 DM present in older brother and maternal grandfather. Both were diagnosed in their late 40s. Brother takes both pills and shots.
  • Mother alive and well
  • Father has COPD
  • Two other siblings alive and well
  • All three children are alive and well

Social History

  • Married 29 years with 3 children; husband is a school teacher
  • Family lives in a four bedroom single family home
  • Patient works as a seamstress
  • Smokes 1 pack per day (since age 16) and drinks two alcoholic drinks 4 days per week
  • Denies illegal drug uses
  • Never exercises and has tried multiple fad diets for weight loss with little success. She now eats a diet rich in fats and refined sugars.




  • Lisinopril 10 mg daily
  • Loratadine 10 mg daily

Review of Systems


Admits to recent onset of fatigue


Has awakened on several occasions with blurred vision and dizziness or lightheadedness upon standing: Denies vertigo, head trauma, ear pain, difficulty swallowing or speaking


Denies chest pain, palpitations, and difficulty breathing while lying down


Denies cough, shortness of breath, and wheezing


Denies nausea, vomiting, abdominal bloating or pain, diarrhea, or food intolerance, but admits occasional episodes of constipation


Has experienced increased frequency and volumes of urination, but denies pain during urination, blood in the urine, or urinary incontinence


Denies leg cramps or swelling in the ankles and feet; has never experienced weakness, tingling or numbness in arms or legs prior to this episode


Has never had a seizure and denies recent headaches


Has a rash under her bilateral breast and in groin area


Denies a history of goiter and has not experienced heat or cold intolerance

Vital Signs

BP 165/100, T 98 F, P 88 regular, HT 5 feet 4 inches, RR 20 non labored, WT 210 lbs

What you need to do:

  • Develop an evidence-based management plan.
  • Include any pertinent diagnostics.
  • Describe the patient education plan.
  • Include cultural and lifespan considerations.
  • Provide information on health promotion or health care maintenance needs.
  • Describe the follow-up and referral for this patient.
  • Prepare a 3–5-page paper (not including the title page or reference page).


The paper should be no more than 3–5 pages (not including the title page and reference pages.


Patty Plaintiff

Question Description

In this assignment, you’ll need to decide whether Patty Plaintiff has any legal claims arising from a series of unfortunate events. After reading the scenario, answer the questions that follow, making sure to fully explain the basis of your decision.

Patty Plaintiff is shopping at her favorite store, Cash-Mart. She is looking for a new laptop, but she can’t find one she likes. Then, realizing that she is going to be late for an appointment, she attempts to leave the store, walking very fast. However, before she can leave, she is stopped by a security guard who accuses her of shoplifting. Patty, who has taken nothing, denies any wrong doing. The officer insists and takes Patty to a small room in the back of the store. The guard tells Patty that if she attempts to leave the room she will be arrested and sent to jail. At this point, the guard leaves the room. Patty is scared and waits in the room for over an hour until the manager comes in and apologizes and tells Patty that she is free to go.

About this same time, Gerry Golfer is hitting golf balls in his backyard. Gerry decides to break out his new driver and hits a golf ball out of his backyard into the Cash-Mart parking lot. The golf ball hits Patty Plaintiff on the head and knocks her unconscious just as she is leaving the store.

Five days later, after recovering from her injuries, Patty returns to work. Unfortunately, she used her company e-mail to send her mom a personal email about her injury despite being aware that company policy prohibits use of company e-mail for personal communication. Patty’s supervisor, Barry Bossley, discovers Patty’s violation and Patty is reprimanded. When Patty goes home she uses her personal computer to post disparaging comments about her boss and her company on social media. The next day Patty is fired from her job.

In 4-6 pages answer the following questions raised in the scenario:

  1. What are the possible tort claims that Patty can make against Cash-Mart? Discuss the elements of the claim and how those elements relate to the facts in the scenario.
  2. Was Gerry negligent when he hit the golf ball that injured Patty? Discuss the elements of negligence and use facts from the scenario to support your decision.
  3. Does Patty have a right to privacy when using her company’s e-mail system?
  4. Can Patty be legally fired from her job for making negative comments about her boss and her company on social media
  5. References are not required. If you include references / citations, include a separate references page. Any / all citations must follow APA format. Reference page(s) are not included in the required page length.

Contested sovereignty

Answer one of the questions below in 3,000 words.

  1. Sir Arthur Watts wrote, ‘States through their rulers or governments, think of themselves as sovereign. They do not, of course, always know what sovereignty means, but it is clearly worth having and keeping’. Comment and critically analyse Watt’s statement and the broader issues it raises.
  2. Do you agree that the codification of state sovereignty ‘led inexorably to the Holocaust and atomic warfare’?
  3. In what respects, if any, has sovereignty been undermined in the post-Cold War era? Has this been a positive or negative development?

When marking essays, lecturers will consider:

  • the extent to which you demonstrate a capacity to analyse your chosen topic;
  • the extent to which the remit of the assignment has been met;
  • the range of research and collation of information and material;
  • the structure and coherence of the argument;
  • the clarity and accuracy with which ideas are expressed;

the selection and correct attribution of sources in support of an argument

Structure and Quality of Argument

  • Is the assignment’s structure outlined in the introduction?
  • Is the overall structure of the argument clear and coherent?
  • Are the points made in a logical sequence?
  • Is the argument sufficiently analytical?
  • Is there a conclusion?
  • Does the conclusion address the essay question directly?
  • Is the conclusion adequately supported by the preceding argument?

Use of Evidence

  • Are the points made supported by evidence from cited sources?
  • Are the sources drawn on sufficient and appropriate?
  • If empirical evidence is used, is it described clearly and in appropriate


  • Does the evidence presented support the conclusions reached?
  • Is the interpretation of the evidence presented appropriately qualified (i.e. avoiding overgeneralisations and sweeping statements)?


  • Is the writer’s argument adequately backed up rather than just asserted?
  • Are the sources used subjected to analysis and critical reflection?
  • Has the student researched the topic sufficiently?
  • Has the student thought about what they have read or simply reproduced

material from sources?

  • Is there evidence of critical thinking or an original synthesis?
  • Has the student gone beyond the essential reading?

Writing and Presentation Skills

  • Is the assignment referenced correctly?
  • Are quotations identified and fully referenced?
  • Are the ideas presented fully credited?
  • Is there any evidence of plagiarism?
  • Is the assignment fluent and readable?
  • Is the grammar and spelling adequate?
  • First class essays (70-100%) will: address the question or title; follow a structured and signposted sequence; demonstrate familiarity with the relevant literature; present an analysis and evaluation of the ideas and theories discussed; reveal internal integration and coherence; use references and examples to support the claims and arguments made; provide detailed references and sources in the bibliography or reference section; be written in good and grammatically correct English. Differences within the range are usually attributable to differences in the quality of analysis and evaluation and internal integration and coherence.