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Resolving conflict

The conflict management will be a process enacted when conflict is recognized and perceived to be a detriment to operations. You will draft a series of steps that will best enable you to resolve the conflict for the most benefit. Apply your plan to an organizational conflict you experienced or to a case study researched in the library or on the Internet and analyze the possible results of enacting the plan. As a part of your analysis: Identify symptoms and indicators Identify emotional aspects [if left unresolved] and effects on workplace performance Identify possible alternative outcomes Identify roles Identify resolution strategies The scenario should be related to your field of interest, such as a restaurant scenario for food service concentration.

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